As a trusted local Waterloo florist, Waterloo Flowers proudly serves homes and businesses across the area with hand-selected, premium-quality blooms. We understand how important it is for your flowers to arrive fresh and beautiful—whether celebrating, commemorating, or simply brightening up your space. That’s why our fresh flowers guarantee is at the heart of everything we do.
If your flowers arrive damaged or in an unsatisfactory condition, please notify us as soon as possible—ideally on the day of delivery. We inspect every bouquet carefully, but should anything not meet our standards (such as wilted petals, broken stems, or incorrect arrangements), we are committed to making it right for you promptly. Our local expertise means we can quickly address any issues so you can enjoy your flowers as intended.
At Waterloo Flowers, we guarantee that your floral arrangements will remain vibrant and fresh for at least five days from the date of delivery, provided they are cared for as per our flower care guidelines. In most cases, our blooms last even longer, but if you notice flowers fading significantly before the five-day window, let us know so we can investigate and help resolve the issue. Customer happiness and trust are our top priorities.
Your satisfaction matters greatly to us. If your flowers are delivered damaged, do not meet our freshness standards, or you are otherwise dissatisfied within our freshness window, you are eligible for a refund or replacement. We typically require a clear photo of the product to assess the situation and ensure swift resolution. You may choose between a full refund to your original payment method or a prompt replacement bouquet delivered at your convenience. Our local team takes every concern seriously and strives to make your experience seamless and positive.
We value all feedback and view complaints as an opportunity to improve our service. If you wish to make a complaint about your order, product quality, or any aspect of our service, please reach out to our customer service team. Kindly provide your order details and a description of the issue so that we can address your concerns efficiently. One of our friendly team members will acknowledge your complaint, investigate the matter, and respond with a resolution plan, typically within one business day.
Waterloo Flowers is proud to be a favourite florist among households and businesses in the Waterloo area. Our reputation is built on reliability, floral freshness, and customer care. Thank you for choosing us—your trust inspires us to deliver excellence with every arrangement. If you ever have any concerns about an order, rest assured our team is here to help and resolve them swiftly.
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