Welcome to Waterloo Flowers. These Terms and Conditions govern your use of our website and the purchase of fresh flowers through our online flower delivery service in Waterloo and surrounding areas. Please read these terms carefully before placing an order. Your use of our services constitutes acceptance of these terms.
Waterloo Flowers operates an e-commerce platform providing online flower delivery services across Waterloo and its neighbouring localities. By making a purchase through our website, you agree to be legally bound by these Terms and Conditions, which apply to all transactions for individual consumers and businesses alike. If you do not accept these Terms, you should not use our website or place an order with us.
You must be at least 18 years old and legally able to enter into contracts to use our online services. By using this site and placing orders, you confirm that you meet these criteria.
To order flowers online for delivery within Waterloo or neighbouring areas, browse our selection, add items to your basket, and follow the checkout process. Once an order is submitted, you will receive an order acknowledgment by email, confirming the details of your order.
Order acceptance and completion of the contract between you and Waterloo Flowers will occur when we dispatch the flowers to your specified delivery address. If we are unable to fulfill your order for any reason (such as stock availability or unforeseen delivery issues), we will notify you promptly and your payment will be refunded as appropriate.
As flowers are natural products and subject to seasonal and occasional market variations, we reserve the right to substitute certain blooms where necessary, ensuring that any replacements are of equal or greater value and as close as possible in style and colour to those ordered. We will notify you if significant substitutions are necessary.
All prices displayed on our website are inclusive of VAT and are in Great British Pounds (GBP). Delivery charges may apply and will be clearly displayed during the checkout process.
Payment can be made online using major credit or debit cards, or any alternative payment options specified at checkout. Your payment will be authorised and taken securely at the point of order. We use industry-standard encryption and secure payment gateways to protect your information.
It is your responsibility to provide accurate billing, contact, and delivery details. We are not responsible for delays or losses due to incorrect information provided by you.
We offer online flower delivery throughout Waterloo and its surrounding areas. Delivery dates and times are chosen at checkout, subject to availability. We will make every effort to deliver your order on the specified date but cannot guarantee precise timings due to factors outside our control (such as traffic, adverse weather, or courier delays).
If no one is available at the delivery address, we may leave the flowers with a neighbour or in a safe location, where practical. You will be notified of any such arrangement. It is your responsibility to ensure that someone will be present to receive the flowers or to provide suitable alternative instructions in advance.
If you wish to cancel or amend your order, please contact us as soon as possible. We will try our best to accommodate your request; however, due to the perishable nature of flowers and our commitment to timely delivery, cancellations or amendments may not always be possible, especially for same-day or next-day deliveries.
If you cancel before the order has been prepared or dispatched, we will refund your payment in full. Once your order is in preparation or transit, cancellations or changes are no longer possible. Please check your order carefully before finalising.
If your flowers have not been delivered within the specified timeframe, or if they arrive damaged or not as described, please notify us within 24 hours of receipt. We may require photographic evidence of the issue. We will, at our discretion, offer a replacement or refund if your claim is found to be valid.
No claims for non-delivery or damaged goods will be entertained more than 48 hours after the scheduled delivery date.
Due to the perishable nature of our products, returns are generally not accepted unless the items delivered are not as described or have arrived in poor condition. In such cases, please contact us promptly, as outlined above, so we can resolve the matter to your satisfaction.
You agree to use our services in accordance with these Terms and any applicable laws or regulations. You are responsible for ensuring that the recipient and delivery address details are accurate and up to date. Any losses or delays resulting from incorrect details provided by you are not the responsibility of Waterloo Flowers.
We take every care in selecting and delivering your flowers; however, Waterloo Flowers' liability to you is limited to the value of the order placed. We are not liable for any indirect, consequential, or special losses or damages, including (without limitation) lost profits, anticipated savings, or business interruption, even if such losses arise from a deliberate breach of these Terms by us, our employees or agents.
We are not responsible for delays, loss or failure to deliver due to circumstances beyond our reasonable control (including, but not limited to, strikes, adverse weather conditions, accidents, or disruptions to supply lines).
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, or for any liability which cannot be lawfully excluded.
All content on the Waterloo Flowers website, including images, text, and branding, is protected by copyright and intellectual property laws. Use of our content or trademarks is not permitted without our prior written consent.
We process your personal information in accordance with applicable UK data protection laws. Your information will be used solely for the purpose of fulfilling your order and providing updates regarding your delivery. We will not sell or disclose your information to third parties except where necessary to fulfil your order or as required by law.
Please refer to our Privacy Policy for further details on how we manage your personal data.
Our website may use external couriers or third-party service providers for the fulfilment and delivery of your order. Any interaction with third-party services through our platform is subject to their respective terms and conditions, and we are not liable for any loss, damage, or delay attributable to them beyond the direct supply of our products.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or relating to your use of our website or purchases from Waterloo Flowers shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or modify these Terms and Conditions at any time, without prior notice. Changes will be posted on this page and will take effect immediately for all subsequent orders. It is your responsibility to review these terms before placing an order.
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining clauses shall remain in full force and effect.
These Terms and Conditions, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and Waterloo Flowers regarding online flower delivery in Waterloo and surrounding areas and supersede all prior communications, agreements, or understandings.
If you have questions or concerns about these Terms and Conditions, or require clarification before ordering, please use the contact form provided on our website. Our team will be happy to assist you.
Note: These Terms and Conditions are applicable to all customer orders placed with Waterloo Flowers for online flower delivery throughout Waterloo and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Waterloo, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Waterloo.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
